Privacy Policy (Driver)

• Driving licence information
• Vehicle registration information
• Vehicle details
• Vehicle photographs
• Identity verification information
• Other documents required for driver verification

2.3 Location Information

Location information is an important part of the TayGo Ride Driver service.

When you are available to receive rides or are completing a passenger trip, the application may collect location information to support ride matching, pickup, navigation, and trip tracking.

Location information may include:

• Current location
• Pickup location
• Passenger destination
• Location during an active trip
• Location information required for navigation

Location permissions can be managed through your device settings. Disabling location permissions may prevent certain driver features from functioning.

2.4 Vehicle Information

We may collect information about the vehicle you use to provide transportation services, including:

• Vehicle type
• Vehicle registration details
• Vehicle model
• Vehicle number
• Vehicle photographs
• Other information required for vehicle verification

2.5 Ride and Trip Information

When you accept or complete a passenger ride, we may collect:

• Ride request information
• Pickup and destination locations
• Ride date and time
• Ride status
• Passenger-related ride information
• Fare information
• Trip history
• Cancellation information

2.6 Earnings and Payment Information

We may collect information relating to your completed rides, earnings, commissions, settlements, and payments.

Where payments are processed through third-party payment providers or banking services, those providers may process payment information according to their own privacy policies.

2.7 Device and Technical Information

We may automatically collect certain technical information, including:

• Device model
• Operating system and version
• Application version
• IP address
• Device identifiers where technically required
• Crash reports
• Diagnostic information
• Network and connectivity information

2.8 Communications and Support

If you communicate with TayGo support or administrators through chat, email, phone, or other supported channels, we may collect and retain relevant communications and support information.

3. How We Use Driver Information

We may use your information to:

• Create and manage your driver account
• Verify driver identity and eligibility
• Verify vehicle information
• Match drivers with passenger ride requests
• Send ride requests and notifications
• Provide navigation and location services
• Track active trips
• Calculate fares and driver earnings
• Process settlements and payments
• Provide driver support
• Prevent fraud and misuse
• Investigate complaints and disputes
• Maintain platform security
• Improve application performance
• Analyze service usage and reliability
• Comply with applicable legal obligations

4. Location Data and Background Location

TayGo Ride Driver may require access to location information while you are available for rides or completing an active trip.

Location information may be used to:

• Show your availability to the ride-matching system
• Match you with nearby passenger requests
• Provide pickup information
• Support navigation
• Track active trips
• Provide accurate ride status
• Improve transportation and safety features

Location access is controlled by your device's permission system. You may change location permissions through your device settings.

5. Sharing Driver Information

We do not sell your personal information.

Information may be shared when necessary to operate the TayGo Ride platform.

Passengers

Relevant driver information may be displayed to passengers when necessary to identify and complete a ride. This may include your name, profile photograph where applicable, vehicle details, vehicle registration information, rating or service information, and location during an active ride.

Service Providers

We may use trusted third-party providers for hosting, maps, notifications, analytics, payment processing, security, communications, and other technical services.

Legal Requirements

We may disclose information where required by applicable law, court order, government request, legal process, or where necessary to protect our users, platform, rights, or safety.

6. Driver Notifications

TayGo Ride Driver may send notifications regarding ride requests, passenger pickup, trip status, account activity, verification, earnings, support messages, and other service-related matters.

7. Data Security

We use reasonable technical and organizational measures designed to protect driver information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no electronic storage or transmission method can be guaranteed to be completely secure.

8. Data Retention

We retain driver information for as long as reasonably necessary to provide services, maintain driver and trip records, process payments, prevent fraud, resolve disputes, maintain security, and comply with applicable legal and regulatory obligations.

9. Driver Account Deletion

Driver partners may request deletion of their TayGo Ride Driver account.

To request account deletion, contact TayGo Ride support through the available support channels or send an email to:

taygocustomer@gmail.com

Please mention "Driver Account Deletion Request" and provide the mobile number or email address associated with your driver account.

10. Children's Privacy

TayGo Ride Driver is intended for eligible adults who meet the applicable requirements for providing transportation services.

We do not knowingly collect personal information from children in violation of applicable laws.

11. Third-Party Services

TayGo Ride Driver may use third-party services for application infrastructure and functionality, including maps, hosting, analytics, notifications, payment processing, crash reporting, communications, and security.

Third-party providers may process information according to their own terms and privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our application, services, technology, legal requirements, or business practices.

The latest version will always be published on this page with an updated "Last Updated" date.

13. Contact Us