Privacy Policy

1. Introduction

Welcome to TayGo Ride.

TayGo Ride is a local transportation and parcel delivery application operated by Taygo. The application allows customers to request and manage bike, auto, cab, and parcel delivery services in supported areas of Malda, West Bengal, India.

This Privacy Policy explains how Taygo collects, uses, stores, shares, and protects information when you use the TayGo Ride mobile application and related services.

By using TayGo Ride, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you use the application, we may collect the following information.

2.1 Account Information

When you create or use a TayGo Ride account, we may collect:

• Name
• Mobile phone number
• Email address, where provided
• Profile information
• Account authentication information

2.2 Location Information

Location information is an important part of TayGo Ride's transportation and parcel services.

Depending on your device permissions and how you use the app, we may collect:

• Current or approximate location
• Pickup location
• Destination or drop-off location
• Location during an active ride or delivery
• Location information used for driver or delivery partner matching
• Location information used for navigation and tracking

Location information may be used to identify pickup locations, match customers with available drivers or delivery partners, provide navigation-related functionality, and track active rides or deliveries.

You can control location permissions through your device settings. Some features may not work correctly when location access is disabled.

2.3 Ride and Delivery Information

When you request or use a ride or parcel service, we may collect information such as:

• Pickup and destination details
• Ride or delivery date and time
• Selected service type
• Driver and vehicle information
• Ride or delivery status
• Fare or applicable service charges
• Ride and delivery history
• Information necessary to complete the requested service

2.4 Payment Information

Depending on the payment method you choose, payments may be processed through third-party payment providers.

We may receive information such as:

• Payment status
• Transaction reference or identifier
• Amount paid
• Payment method information necessary to record the transaction

Where payment processing is handled directly by an authorized payment provider, TayGo Ride does not need to store complete card information.

Payment providers may process payment information according to their own privacy policies and terms.

2.5 Device and Technical Information

We may automatically receive certain technical information when you use the application, including:

• Device model
• Operating system and version
• Application version
• IP address
• Device identifiers where technically required
• Crash and diagnostic information
• Network and connectivity information

2.6 Customer Support and Communications

When you contact TayGo Ride customer support, we may collect information you provide, including:

• Support requests
• Messages
• Complaints
• Questions
• Account-related communications
• Information necessary to resolve your issue

3. How We Use Your Information

We may use the information we collect to:

• Create and manage your account
• Process ride requests and bookings
• Process parcel delivery requests
• Match customers with available drivers or delivery partners
• Provide pickup, destination, navigation, and tracking functionality
• Display driver, vehicle, ride, and delivery information
• Calculate and process fares or applicable charges
• Process and confirm payments
• Send ride, delivery, account, and service notifications
• Provide customer support
• Maintain ride and delivery history
• Prevent fraud, misuse, and unauthorized activity
• Improve application performance and reliability
• Diagnose and resolve technical problems
• Maintain security
• Comply with applicable laws and legal obligations

4. Sharing of Information

We do not sell your personal information.

We may share information when reasonably necessary to provide and operate TayGo Ride services.

4.1 Drivers and Delivery Partners

Information necessary to complete a booking may be shared with the driver or delivery partner assigned to your request.

Depending on the service, this may include:

• Name
• Pickup location
• Destination or delivery details
• Relevant ride or delivery information

4.2 Service Providers

We may use third-party service providers to support TayGo Ride, including providers for:

• Hosting and infrastructure
• Maps and location services
• Notifications
• Payment processing
• Crash reporting
• Analytics or diagnostics
• Security and technical services

These providers may process information on our behalf to provide the relevant services.

4.3 Legal and Safety Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to a lawful government or regulatory request
• Comply with a court order or legal process
• Protect the rights, safety, and security of TayGo Ride, our users, drivers, delivery partners, or others
• Investigate fraud, abuse, or security incidents

5. Location Permission

TayGo Ride may request access to your device's location.

Location may be used for:

• Identifying your pickup location
• Matching you with available drivers or delivery partners
• Providing navigation-related functionality
• Tracking an active ride or delivery
• Improving the accuracy of transportation and delivery services

You may change location permissions through your device settings.

The availability of location-based features may depend on the permissions you provide and the functionality supported by your device.

6. Notifications

TayGo Ride may send notifications relating to:

• Ride requests and bookings
• Driver arrival and trip status
• Parcel delivery status
• Account activity
• Customer support
• Payment or service information
• Other important service-related communications

You can manage notification permissions through your device settings.

7. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, loss, alteration, or disclosure.

We use appropriate security practices for information transmitted and stored by our services.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide our services
• Maintain account and transaction records
• Maintain ride and delivery history
• Resolve disputes
• Prevent fraud and misuse
• Maintain security
• Comply with legal, regulatory, accounting, or other legitimate obligations

When information is no longer required for these purposes, we may delete or anonymize it in accordance with our retention practices and applicable law.

9. Account and Data Deletion

You may request deletion of your TayGo Ride account and associated personal data.

In-App Deletion Request

You can request account deletion through the TayGo Ride application:

You may also contact us by email at taygocustomer@gmail.com to request account and data deletion.

Web-Based Account Deletion

You can also submit an account and data deletion request through our dedicated account deletion webpage:

When an account deletion request is approved and processed, Taygo will delete the personal data associated with the account, except information that we are permitted or required to retain for legitimate purposes such as fraud prevention, security, accounting, dispute resolution, or legal and regulatory compliance.

Any information retained for these purposes will be handled in accordance with applicable laws and our data-retention practices.

10. Children's Privacy

TayGo Ride is not intended for children who are not legally permitted to use transportation or delivery booking services.

We do not knowingly collect personal information from children in violation of applicable laws.

11. Third-Party Services

TayGo Ride may rely on third-party services to provide parts of the application's functionality, such as hosting, maps, payment processing, notifications, analytics, crash reporting, and security.

Third-party providers may process information according to their own terms and privacy policies.

Where applicable, users should also review the privacy policies of those third-party providers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, data practices, or business operations.

When we make changes, we will update the Last Updated date on this page.

13. Contact Us