Refund Policy

1. Introduction

This Refund Policy explains how refunds, cancellations, payment issues, and fare-related refund requests are handled for services provided through TayGo Ride.

TayGo Ride is a local ride-booking platform serving customers in Malda, West Bengal, India.

2. Ride Cancellation

Customers may be able to cancel a ride through the TayGo Ride application, subject to the cancellation rules applicable to the particular ride.

Depending on the circumstances of cancellation, a cancellation charge may apply.

Cancellation charges may depend on factors such as:

• Time of cancellation
• Whether a driver has accepted the ride
• Whether the driver has started travelling toward pickup
• Whether the passenger has been picked up
• Applicable fare and cancellation rules
• Other circumstances associated with the ride

3. When a Refund May Be Available

A refund may be considered in situations including, but not limited to:

• Duplicate payment
• Payment successfully charged but ride was not provided
• Technical error resulting in an incorrect charge
• Incorrect or unauthorized fare charged due to a system issue
• Other cases approved after investigation by TayGo support

Refund eligibility is determined after reviewing the relevant ride, payment, and account information.

4. Non-Refundable Situations

A refund may not be provided for situations including:

• Customer changes their mind after completing a ride
• Customer cancels after applicable cancellation conditions apply
• Customer is unavailable at the pickup location
• Customer provides an incorrect pickup location
• Customer provides an incorrect destination
• Disputes that are not supported by available ride information
• Charges that are correctly calculated according to the applicable fare

This list is not exhaustive and each refund request may be reviewed based on the specific circumstances.

5. Fare Disputes

If you believe that you were charged an incorrect fare, you should contact TayGo support as soon as possible.

Our team may review information including:

• Ride details
• Pickup and destination information
• Ride duration
• Distance information
• Applicable fare rules
• Payment records
• Driver and trip information

6. Payment Failures

If a payment appears to have failed but your bank or payment provider has temporarily deducted the amount, the amount may be automatically reversed by the payment provider according to its processing rules.

If the amount is not reversed within the expected period, please contact your bank or payment provider first and then contact TayGo support if necessary.

7. Refund Processing

Once a refund is approved, the refund will normally be initiated through the original payment method or the applicable payment provider.

The time required for the refund to appear in your account may depend on your bank, card issuer, UPI provider, wallet provider, or other payment service.

8. Cash Payments

For rides paid directly in cash, refunds may be handled differently from online payments.

If you believe a cash payment or fare was incorrectly charged, contact TayGo support with the relevant ride details for review.

9. Unauthorized Transactions

If you believe a transaction was made without your authorization, contact your bank or payment provider immediately and notify TayGo support.

We may investigate suspected unauthorized transactions and take appropriate action based on the available information.

10. How to Request a Refund

To request a refund or report a payment issue:

• Open the TayGo Ride app.
• Log in to your account.
• Open Menu.
• Select Help & Support.
• Select Live Chat.
• Select Chat with Admin.
• Provide your ride and payment details.
• Explain the reason for your refund request.

11. Refund Request by Email

You may also contact our customer support team by email.

12. Refund Review

All refund requests may be reviewed before approval. We may request additional information where necessary to verify the transaction or circumstances of the request.

Refund decisions may depend on ride records, payment records, system logs, applicable fare rules, and other relevant information.

13. Changes to This Refund Policy

TayGo Ride may update this Refund Policy from time to time to reflect changes in our services, pricing, payment systems, cancellation rules, or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us